Guest Operations Manager

About the role

We are seeking a Guest Operations Manager to lead the Front Office team at Hampton by Hilton Turkistan. The role ensures smooth, welcoming, and memorable guest experiences while upholding Hilton brand standards.

Key responsibilities

• Oversee daily reception and guest services operations in line with Hilton standards.
• Lead, coach, and schedule the front office team, providing training and ensuring service excellence.
• Make fast, smart decisions to resolve complex guest situations and handle feedback, complaints, reservations, and payment issues.
• Collaborate with other departments to guarantee seamless service delivery.
• Monitor rates, VIP guests, group bookings, and maintain accurate documentation.
• Participate in inspections, audits, team meetings, and brand training sessions.

Required profile

• Hospitality professional with at least 3 years of hotel experience, including 2 years in Front Office.
• Confident team leader with strong communication skills.
• Fluent in Kazakh, Russian, and English.

What we offer

• Career opportunities with a globally recognized hotel brand.
• Real growth potential within Hilton.
• Access to exclusive Go Hilton travel discounts for you and your family.
• Social benefits, security, and a friendly work culture.