Customer Support Specialist – Safety Project

About the role

We are looking for a bilingual Customer Support Specialist to join our Safety Hub team in Almaty. Working a 2‑and‑2 schedule (12‑hour day shifts, 09:00–21:00), you will handle outbound calls to drivers when safety events occur.

Key responsibilities

• Make outbound calls to drivers about safety events such as fatigue or speeding on intercity rides.
• Guide drivers using approved scripts and document each interaction accurately.
• De‑escalate sensitive conversations while maintaining a professional tone.
• Update case information in the CRM/admin panel and collect feedback for relevant departments.

Required profile

• Excellent oral and written communication in Russian and Kazakh.
• Ability to stay calm and focused during 12‑hour shifts and high call volumes.
• Strong attention to detail and accuracy in documentation.

Required skills

• Proficiency with PC and basic office programs.
• Experience using CRM systems and other specialized software.

What we offer

• Opportunities to develop professional skills through mentoring, career consulting, and learning programs.
• International collaboration and exposure via the Global Talent Exchange Program.
• Access to language‑improvement courses and internal speaking clubs.