Customer Service Representative – Kazakhstan

About the role

The Customer Service Representative (CSR) delivers high‑quality customer experiences across multiple channels for the British Council in Kazakhstan. As the first point of contact, the CSR handles enquiries, registrations, complaints and transactions while promoting relevant products and services.

Key responsibilities

• Provide excellent service via face‑to‑face, phone, email, web chat and social media, ensuring professional and accurate handling of enquiries and complaints.
• Maintain accurate data entry in CRM and registration systems, complying with safeguarding, financial and information‑security policies.
• Identify sales and retention opportunities during interactions and contribute to revenue targets.
• Support operational processes such as booking consultations, processing payments, refunds and customer communications.

Required profile

• Degree or equivalent experience.
• Experience in a customer‑facing role delivering services to agreed quality standards.
• Strong computer literacy with confidence using standard applications.

Required skills

• Proficiency with CRM platforms.
• Experience using online registration systems.
• Ability to operate standard computer applications effectively.