Support Manager

About the role

Wolt is looking for a Support Manager to lead a team of Team Leads, drive performance, and help scale support operations with a strong focus on service quality and continuous improvement.

Key responsibilities

• Lead, coach and develop Team Leads to ensure high performance and engagement.
• Drive operational KPIs such as quality, productivity, customer satisfaction and service levels.
• Analyze performance data, identify improvement opportunities and implement process, automation and AI initiatives.
• Collaborate with cross‑functional teams to solve operational challenges and enhance the customer experience.

Required profile

• 3‑5 years of experience leading a team in customer support or service.
• Excellent verbal and written communication in Kazakh, English and Russian.
• Strong multitasking ability and data‑driven decision making.
• Can‑do attitude and comfort working in a fast‑paced startup environment.

Required skills

• Proficiency with Microsoft Excel.
• Strong presentation skills and competence with Office tools.

What we offer

• High ownership and visibility with direct influence on team performance and customer experience.
• Opportunities for professional growth, leadership development and internal career progression.
• Competitive compensation, benefits and flexible working environment.