Reservation Agent

About the role

We are looking for a Reservation Agent to join our hotel team in Almaty. The role involves handling guest reservation inquiries, changes and cancellations via phone, fax or mail, ensuring a smooth booking experience.

Key responsibilities

• Process all reservation requests, modifications and cancellations received through various channels.
• Identify guest needs, verify room availability and rates, and explain guarantee, special rate and cancellation policies.
• Document special requests, answer questions about hotel facilities and services, and apply sales techniques to maximize revenue.
• Enter and update reservation data in the property’s reservation system, including special room types and discount codes.
• Escalate guest concerns following proper procedures and adhere to company policies, confidentiality and appearance standards.
• Provide courteous telephone etiquette, assist guests with disabilities, and support team goals.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior experience required; fresh candidates are welcome.
• Ability to lift or move objects up to 10 lb without assistance.
• Professional appearance and commitment to confidentiality.

Required skills

• Proficiency in using a reservation management system.
• Clear verbal communication and telephone etiquette.
• Basic sales techniques to promote room revenue.

What we offer

• Equal opportunity employment in a multicultural hospitality environment.
• Training and development within a global hotel brand.