Palo Alto Networks Engineer

About the role

We are looking for a skilled engineer to provide first‑line technical support and project assistance for Palo Alto Networks customers. The role involves troubleshooting, configuration, and collaboration with vendors and partners.

Key responsibilities

• Troubleshoot issues and liaise with vendor technical support.
• Drive sales growth through expert technical assistance and project support.
• Communicate with Palo Alto Networks engineering teams, partners, and internal teams.
• Study knowledge bases to deliver support within SLAs and KPIs.
• Obtain Palo Alto Networks Support Engineer certification.
• Set up lab environments for testing and troubleshooting.
• Assist partners and customers with installation, configuration, and updates of security systems.
• Gather and manage documentation such as questionnaires, RFPs, battlecards, and topology diagrams.

Required profile

• Higher technical education and at least 2 years of IT experience.
• Fluent in Georgian and Russian, English at B1 level or higher.
• Strong teamwork, business communication, and analytical abilities.
• Proactive, detail‑oriented, and able to work under pressure.

Required skills

• Networking fundamentals and topology knowledge.
• Experience with Palo Alto Networks, Cisco, Check Point, Fortinet, or Juniper security hardware.
• Familiarity with NGFW, VPN, URL filtering, IoT security, endpoint protection, DNS security, and cloud security technologies.
• Hands‑on experience with administration, testing, configuration, or support of next‑generation firewalls and cloud security solutions.
• Certifications from Cisco, Palo Alto Networks, Fortinet, Juniper, AWS, or Azure are a plus.