Systems Engineer (Enterprise Software Support)

About the role

PSI, a Contract Research Organization with 30 years of experience in the pharmaceutical industry, is looking for a knowledgeable, proactive and self-motivated Systems Engineer to join its Systems Development team. The role provides technical support for enterprise applications, troubleshoots application issues and takes part in testing and implementation activities. It is a full-time position based in Almaty or within Kazakhstan, and remote work from outside Kazakhstan is not supported.

Key responsibilities

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages
• Install Tier 3 and some Tier 4 information systems and carry out user training
• Install and support specialized systems such as special warehouse systems
• Monitor software updates and releases and recommend migration to newer versions when needed
• Recommend new software that could interest the company
• Study the validation status of CFR 21 Part 11 requirements for information systems
• Review client-provided IT equipment, train users and provide ongoing equipment support
• Carry out regular technical audits of departments to check compliance with PSI standards on specialized equipment and Tier 3-4 systems

Required profile

• University or college degree in Computer Science or IT
• Solid technical background
• Prior experience supporting business applications, software platforms or enterprise systems
• Prior experience in systems analysis is a plus
• Excellent communication and collaboration skills, strong analytical skills, and ability to work in a service-oriented, customer-focused environment

Required skills

• Experience with Jira, Service Desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• SQL query creation is a plus
• Testing experience (test cases and test script execution) is a plus

What we offer

• An intensive induction program and technical, industry-related training
• Diverse projects including web and desktop apps, ERP, BPM, document management systems and AI initiatives
• A friendly, supportive team in an international environment