Systems Engineer (Enterprise Software Support)
PSI CRO · Almaty
Job description
About the role
PSI, a Contract Research Organization with 30 years of experience in the pharmaceutical industry, is looking for a knowledgeable, proactive and self-motivated Systems Engineer to join its Systems Development team. The role provides technical support for enterprise applications, troubleshoots application issues and takes part in testing and implementation activities. It is a full-time position based in Almaty or within Kazakhstan, and remote work from outside Kazakhstan is not supported.
Key responsibilities
- Provide Tier 2 and Tier 3 support for off-the-shelf software packages
- Install Tier 3 and some Tier 4 information systems and carry out user training
- Install and support specialized systems such as special warehouse systems
- Monitor software updates and releases and recommend migration to newer versions when needed
- Recommend new software that could interest the company
- Study the validation status of CFR 21 Part 11 requirements for information systems
- Review client-provided IT equipment, train users and provide ongoing equipment support
- Carry out regular technical audits of departments to check compliance with PSI standards on specialized equipment and Tier 3-4 systems
Required profile
- University or college degree in Computer Science or IT
- Solid technical background
- Prior experience supporting business applications, software platforms or enterprise systems
- Prior experience in systems analysis is a plus
- Excellent communication and collaboration skills, strong analytical skills, and ability to work in a service-oriented, customer-focused environment
Required skills
- Experience with Jira, Service Desk and Confluence or similar products is a plus
- Experience in systems development and systems validation is a plus
- SQL query creation is a plus
- Testing experience (test cases and test script execution) is a plus
What we offer
- An intensive induction program and technical, industry-related training
- Diverse projects including web and desktop apps, ERP, BPM, document management systems and AI initiatives
- A friendly, supportive team in an international environment
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Published 3 hours ago
Expires 1 month from now
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PSI CRO
Almaty