Retail Development Manager

About the role

In this role you will manage a portfolio of enterprise supermarket partners, own the strategic relationships with key accounts, and lead a team to deliver excellence. You will work closely with partners, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth.

Key responsibilities

• Guide complex negotiations and structure deals with key retail partners, ensuring strong commercial terms.
• Build and maintain robust, strategic relationships with enterprise supermarket partners, identifying opportunities for account expansion.
• Drive portfolio performance by analysing business and operational metrics, conducting quality checks and identifying growth opportunities.
• Improve operational excellence with store managers, pickers and operations teams to enhance picking times, availability and fulfillment quality.
• Plan and execute co‑marketing campaigns with retail partners to boost sales and customer awareness.
• Use dashboards, Google Sheets, Power BI and Looker to monitor KPIs, forecast performance and make data‑informed decisions.
• Set clear KPIs and performance targets, track progress and own results against commercial metrics such as GOV, revenue growth and partner satisfaction.
• Lead quarterly business reviews and strategic discussions with C‑level stakeholders while ensuring day‑to‑day account management.
• Develop and continuously improve best‑practice account management processes and frameworks.
• Act as a trusted advisor, sharing insights, identifying growth opportunities and recommending improvements.

Required profile

• 3‑5 years of solid experience in enterprise account management (retail, FMCG, delivery, marketplace or supermarkets).
• Strong negotiator capable of guiding complex deals and elevating deal quality.
• Proven ability to drive partner performance and deliver measurable KPI improvements.
• Analytical and structured mindset, comfortable using dashboards and spreadsheets.
• Excellent relationship builder who collaborates across Marketing, Operations and Support.
• Strong B2B communication skills with experience in upselling and cross‑selling.
• Fluent in Russian and Kazakh (conversational) and English at B2 level minimum.

Required skills

• Google Sheets
• Google Slides
• Power BI
• Looker

What we offer

• Independent work in a dynamic, international team.
• Medical insurance and strengthened sick leaves.
• Career growth and development opportunities.
• Employee Assistance Program for wellbeing support.
• Discount on Wolt orders.
• Wolt‑wide training programs.
• Team budgets for celebrations and bonding.
• Fruits and drinks at the office.