Эксперт по встрече гостей

About the role

The Guest Services Expert creates unforgettable first and last impressions for hotel guests. Working on the front line, you will assist arrivals and departures, ensuring every interaction reflects the brand’s commitment to hospitality.

Key responsibilities

• Welcome guests, provide check‑in and check‑out assistance, and answer inquiries.
• Handle operational requests, complete daily reports, and share information about local attractions.
• Maintain a safe, clean, and professional work environment in compliance with company policies.
• Uphold confidentiality, protect company assets, and follow quality standards.
• Stand, walk, and be on your feet for extended periods while moving items up to 50 lb unaided and items over 75 lb with assistance.

Required profile

• High school diploma or equivalent.
• No prior experience in the field required.
• No leadership experience required.
• No specific licenses or certifications required.

Required skills