Voice Support Specialist for Drivers (Kazakhstan)

About the role

Yandex Qazaqstan, part of Yango Group, is looking for a Voice Support Specialist to help drivers, resolve their issues and ensure a smooth service experience. The role is fully remote, using your own PC, with a shift schedule of 2/2/3 from 22:00 to 10:00 local time.

Key responsibilities

• Assist drivers by phone and help resolve their issues
• Handle driver inquiries by chat in an efficient and professional way
• Work with other teams to improve service quality and internal processes
• Solve driver-related cases and guide colleagues

Required profile

• An excellent command of Kazakh and Russian, including business correspondence
• Ability to express thoughts clearly and concisely
• Ability to work with large volumes of data and handle several tasks at once
• Ability to make independent decisions
• Confident PC skills
• Call center experience is a plus

What we offer

• Remote work using your own PC
• Official employment from the first day of training
• Piece-rate pay with performance-based bonuses
• Paid training and full onboarding
• Professional growth opportunities within a supportive team
• Psychological support available in different languages
• Life and private health insurance