Remote Support Specialist (Kazakhstan)

About the role

Yandex Qazaqstan, part of Yango Group, is looking for a Support Specialist to help users and drivers in critical situations by chat and phone. The role is fully remote, with onboarding and training also done remotely.

Key responsibilities

• Respond to user messages by chat
• Make outbound calls to users and drivers
• Handle complex and negative situations
• Provide guidance on serious issues that arise during trips

Required profile

• Fluency in Kazakh and Russian, including business correspondence
• High stress tolerance and the ability to manage conflicts professionally
• Empathy and a genuine interest in helping others
• Ability to work independently and responsibly
• Readiness to work in a team and learn continuously
• Ability to stay focused during repetitive tasks

What we offer

• Remote work options
• Fully remote onboarding and training
• Piece-rate pay based on workload
• Schedule of 2/2/3, 20:00-08:00 (local time)
• Official employment and job stability
• Corporate training programs and career growth opportunities
• Psychological support and life and private health insurance