Старший специалист по клиентскому опыту отдела маркетинга

About the role

As a Senior Specialist in Client Experience within the Marketing Department, you will drive the implementation of CX strategies that boost brand awareness and consumer engagement. You will work closely with cross‑functional teams to ensure seamless customer journeys across retail, events and digital touchpoints.

Key responsibilities

• Execute client‑experience strategy and launch initiatives to increase brand visibility.
• Organise activities aimed at attracting, converting and retaining consumers.
• Collect and perform initial analysis of customer‑journey data, preparing regular reports.
• Provide operational support for the client journey at key contact points (retail, LAMP, events).
• Collaborate with legal, sales and consumer activation teams to monitor compliance with standards.
• Gather feedback from field teams and propose improvements to program effectiveness.
• Monitor and optimise the budget for CX initiatives.
• Manage relationships with agencies and suppliers, ensuring quality and timeliness.
• Track global and regional best practices and integrate them where relevant.

Required profile

• Higher or specialised education in marketing, management, business or related fields.
• At least one year of experience in marketing, client experience, sales or consumer activation (preferred).
• Strong data‑analysis capabilities.
• Project‑management experience and ability to work with external vendors.
• Proficiency with standard office software (Excel, PowerPoint).
• Negotiation and effective communication skills.
• Customer‑focused mindset and results‑driven attitude.
• Fluency in Russian and Kazakh; intermediate English for global collaboration.
• Responsibility, initiative and attention to detail.

Required skills

• Excel
• PowerPoint

What we offer

• Opportunity to develop skills in a global business environment.
• International career growth and cross‑functional mobility.
• Comprehensive benefits package including life and critical illness insurance, childcare support, and employee assistance programs.