Senior Manager – Banking Digital Transformation

About the role

PwC is seeking an experienced Senior Manager to join its Financial Services Consulting practice, focusing on banking digital transformation. You will partner with senior stakeholders to translate business priorities into actionable roadmaps and sustainable change across retail, SME, corporate and digital banking.

Key responsibilities

• Lead end‑to‑end business transformation projects for banks and financial institutions.
• Define target operating models, transformation priorities, business cases and implementation roadmaps.
• Assess current‑state processes and organizational setups, identify improvement opportunities and design target‑state solutions.
• Redesign core banking processes such as onboarding, lending, servicing, sales, collections and customer support.
• Support product, channel and customer‑experience development, including CRM‑enabled sales, digital onboarding and data‑driven engagement.
• Translate business needs into functional requirements and collaborate with technology teams on core banking, CRM, AI and data platform initiatives.

Required profile

• Proven experience as a senior manager in financial services consulting or banking transformation.
• Strong ability to work with senior business, operations, transformation and IT stakeholders.
• Demonstrated track record of delivering business‑driven change and operational efficiency improvements.

Required skills

• Core banking systems
• Customer Relationship Management (CRM) platforms
• Artificial Intelligence (AI) applications
• Data platforms and analytics

What we offer

• Opportunity to shape digital transformation for leading banks.
• Collaborative environment within a global professional services firm.
• Access to PwC’s extensive resources and expertise.