Senior Manager, Banking Digital Transformation (Strategy& FS Consulting)

About the role

PwC is looking for an experienced Senior Manager to join its Financial Services Consulting practice, focused on banking digital transformation. You will lead strategic and operational transformation initiatives for financial institutions, helping clients redesign business processes, improve customer journeys, enhance operating models and deliver business-driven change across retail, SME, corporate and digital banking. The role is primarily business-focused, with selective exposure to technology topics.

Key responsibilities

• Lead business transformation projects for banks and financial institutions, supporting target operating models, business cases and implementation roadmaps
• Redesign key banking processes (onboarding, lending, servicing, sales, collections, customer support) and define process frameworks and customer journeys
• Support product, channel and customer experience initiatives, including CRM-enabled sales, digital onboarding and customer servicing
• Translate business needs into functional requirements and work with technology teams on core banking, CRM, digital channels, AI and data platforms
• Manage complex workstreams and full engagements, run workshops with client leadership and oversee project quality
• Lead and develop consulting teams, and support business development, proposals, RFPs and stakeholder relationships

Required profile

• 10+ years of experience in consulting, banking or financial services
• Project management experience of at least 5 years or 3 successfully completed projects
• Proven track record in banking digital transformation, process redesign, operating model improvement or strategic change
• Experience in at least two of: retail/SME/corporate banking transformation, process optimization or customer journey redesign, and business requirements definition for banking transformation
• Bachelor's or Master's degree in Business, Finance, Economics, Management, Information Systems or a related field; MBA an advantage
• Fluency in Russian, Kazakh and English (at least B1-B2)

Required skills

• Banking digital transformation, operating model design and business architecture
• Process optimization, customer journey design and product development
• Business and functional requirements definition
• Knowledge of banking systems landscape: core banking, CRM, digital channels and data platforms
• Nice to have: experience with Temenos, Diasoft, NeoFlex, Colvir, FLEXCUBE or similar platforms