Intern - Support Specialist / Business Analyst

About the role

Mirantis, a Kubernetes-native AI infrastructure company, is looking for a motivated and detail-oriented intern in Almaty to join its team as a Support Specialist / Business Analyst. The role combines business analysis and project coordination with hands-on technical support for customers.

Key responsibilities

• Gather and document business and functional requirements through interviews, workshops, document analysis and workflow reviews.
• Break projects into actionable tasks with timeframes, owners and goals, and schedule and run team meetings.
• Prepare documentation for internal teams and stakeholders, monitor project progress, flag risks and maintain project reports and dashboards.
• Use AI-assisted tools to analyze project data and draft documentation.
• Perform acceptance testing of new features.
• Serve as first point of contact for customers by phone, email or web portal, troubleshoot issues and escalate unresolved cases.
• Manage open issues to resolution within agreed SLAs, verify systems are working after fixes and log events in the ticketing system.
• Contribute to the internal knowledge base with technical notes and user documentation.
• Work with developers, QA and system engineers, and build positive relationships with customers and stakeholders.

Required profile

• Strong organization and time management, able to handle multiple open issues at once.
• Excellent written and verbal English.
• Customer-focused, collaborative and eager to learn new tools quickly.

Required skills

• Understanding of SDLC and Agile, Scrum or Waterfall.
• Familiarity with help desk or ticketing software and remote support tools.
• Basic remote troubleshooting experience; SQL exposure is a plus.
• Comfortable using AI assistants (ChatGPT, Claude, Copilot) for research, drafting and problem solving, with awareness of LLM limitations and AI ethics.

What we offer

• Work with an established cloud infrastructure leader serving Fortune 500 and Global 2000 customers.
• Professional development, training, conferences and working groups.
• Company outings, hackathons and tech talks.
• A competitive compensation package with a strong benefits plan.