Customer Success Team Manager – Consumer Research

About the role

NIQ is expanding its ad‑hoc research department and seeks a Customer Success Team Manager who is curious about consumer trends and can lead a high‑performing team.

Key responsibilities

• Lead the team, fostering a positive atmosphere while meeting financial targets.
• Deliver projects with excellence to ensure customer satisfaction and repeat business.
• Select appropriate research tools to address client business questions.
• Collaborate with operations on project execution and prepare results for client presentation alongside the Sales team.
• Act as a Thought Leader for clients in the area of consumer research.

Required profile

• Minimum 3 years of experience in quantitative consumer research across various sectors and methodologies.
• Proven experience in team management.
• Ability to advise clients during research design and to draw actionable conclusions.
• Fluent in English and Russian, including client‑facing presentations.

What we offer

• A cohesive, international team with flexible working hours and a hybrid work model.
• Private health‑insurance compensation after probation and an Employee Assistance Program.
• Opportunities for professional development through mentorship and online learning platforms.
• A salary system based on an employment contract.