Guest Experience Expert

About the role

The Guest Experience Expert at The Ritz‑Carlton in Almaty delivers memorable, personalized service throughout a guest’s stay. You will act as a proactive ambassador, handling operational tasks, guest requests, and local area recommendations while upholding the brand’s Gold Standards.

Key responsibilities

• Assist guests with check‑in, check‑out and throughout their stay, ensuring a seamless experience.
• Process operational needs, complete reports, and handle guest requests promptly.
• Provide accurate information about local attractions and services.
• Maintain a safe, clean, and professional work environment.
• Perform physical tasks such as moving, lifting, and carrying objects up to 10 lb without assistance.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior related work or supervisory experience required.
• Ability to work on your feet for extended periods and perform hands‑on duties.
• Commitment to confidentiality, company policies, and professional appearance.

Required skills