Support Manager

About the role

Wolt is looking for a Support Manager to own the experience and satisfaction of its customers and partners. You will work closely with the Head of Support to shape strategy, improve service quality, and scale operations across the business.

Key responsibilities

• Lead, coach, and develop a team of Team Leads to ensure high performance and engagement.
• Drive operational KPIs such as quality, productivity, customer satisfaction, and service levels.
• Analyze performance data, identify improvement opportunities, and implement process, automation, and AI initiatives.
• Collaborate with cross‑functional teams to solve operational challenges and enhance the overall customer experience.
• Support workforce planning, performance management, and team growth.
• Foster a culture of accountability, continuous learning, and operational excellence.

Required profile

• Fluent in Kazakh, English and Russian, both written and spoken.
• 3‑5 years of experience leading a team in a customer support or service environment.
• Strong customer obsession with the ability to multitask and prioritize incoming interactions.
• Data‑driven mindset: able to translate data insights into actionable improvements.

Required skills

What we offer

• Opportunity to work in a fast‑growing, technology‑driven company.
• Collaborative environment with a focus on learning and career development.