Operational Training & Development Supervisor

About the role

Join PMI’s transformation journey as an Operational Training & Development Supervisor. You will lead the design, delivery and continuous improvement of technical and leadership training programs that equip our manufacturing workforce with the skills needed for a smoke‑free future.

Key responsibilities

• Develop and execute a factory capability‑building strategy aligned with Quality Management System (QMS) requirements.
• Lead the Education & Training Pillar within the OPEN+ framework, overseeing knowledge management, governance and people excellence.
• Establish competency frameworks, qualification matrices, career pathways and certification programs for critical operational roles.
• Identify capability gaps and create talent acquisition, onboarding and training plans to meet evolving business needs.
• Define, monitor and analyse training KPIs to assess learning effectiveness, compliance and operational impact.
• Partner with manufacturing leaders to ensure technical, quality and performance standards are consistently met.
• Promote a safety‑first culture and ensure adherence to EHS, sustainability and company standards.
• Maintain accurate training documentation, reporting and learning records in relevant systems.
• Manage the department budget to maximise return on training investments.
• Coach and develop the training team, fostering a collaborative learning environment.

Required profile

• Bachelor’s or Master’s degree in Engineering, Manufacturing, Business Administration, Management, Learning & Development or a related field.
• Minimum 5 years of experience in manufacturing, capability building, training & development, quality or operational excellence (FMCG, pharmaceutical or similar).
• At least 3 years of people‑leadership experience with a proven record of developing and motivating teams.

Required skills

• Quality Management System (QMS) implementation
• OPEN+ framework and IOS methodology knowledge
• Training KPI definition and analysis
• Competency framework design

What we offer

• Opportunity to shape a strategic capability function within a global transformation.
• Collaborative environment focused on continuous improvement and innovation.
• Professional development and leadership growth prospects.