Key Customer Success Manager

About the role

Social Discovery Group (SDG) is a group of social discovery companies that turn virtual intimacy into the new normal, with a portfolio of social entertainment platforms connecting people across cultures and regions. Its international team of digital nomads works remotely from around the world. SDG is looking for a Key Customer Success Manager to join the team.

Key responsibilities

• Closely track and analyse the user experience of key clients
• Identify risks of client loss and suggest retention methods
• Take initiative to improve the customer journey on the products
• Help develop systems and programmes that increase key clients' activity on the products
• Cooperate with other departments such as content, IT, analytics and customer support
• Maintain clear and informative records of each key client's experience

Required profile

• Fluent English (Chinese or Spanish is a plus)
• Experience in an international environment, ideally working with clients
• Ability to handle time-sensitive situations and adapt quickly to change
• Attention to detail and ability to process large amounts of information quickly
• Ability to propose sound solutions to complex cases and to persuade others of a professional opinion
• Insight into people, stress resistance, proactivity and a can-do mindset

Required skills

• Strong computer skills: Internet, G-Suite, MS Office

What we offer

• Remote work full-time
• Vacation of 28 calendar days per year and 7 wellness days per year
• Bonuses up to $5,000 for recommending successful applicants
• 50% payment for professional training, international conferences and meetings
• Corporate discount for English lessons
• Health benefits, including up to $1,000 gross per year per employee for health insurance or medical fees
• Equipped workplace in offices or co-working spaces, or reimbursement of workplace costs up to $1,000 gross once every three years
• Internal gamified gratitude system with bonuses exchangeable for merchandise and team activities