Customer Service Analyst – Client Support

About the role

The Customer Service Analyst 2 is an intermediate‑level position that provides resolutions and support to external clients while coordinating closely with the Customer Service team. The role focuses on addressing client issues, delivering timely assistance, and maintaining strong client relationships.

Key responsibilities

• Act as the single point of contact for internal partners and external clients, collaborating with key teams to identify and resolve issues.
• Answer customer and third‑party inquiries efficiently, adhering to departmental standards.
• Conduct analyses to address client needs and communicate resolutions clearly.
• Develop and maintain a client portfolio through regular calls and face‑to‑face interactions.
• Inform clients about system failures or market issues and provide regular updates on resolutions.
• Assess risk in business decisions, ensuring compliance with laws, regulations, and Citi policies.

Required profile

• 0‑2 years of relevant experience; customer service experience preferred.
• Strong computer proficiency.
• Clear and concise written and verbal communication.
• Investigative and analytical abilities.
• Capability to present concepts, influence change, and work with limited supervision in a team environment.

Required skills

What we offer

• Opportunity to work within a global financial institution.
• Professional development and exposure to a diverse client base.