Community Manager (Japan)

About the role

ChillBase is seeking an experienced Community Manager to lead and grow the Japanese community for its upcoming social role‑play game, OneState. The role focuses on fostering engagement across Discord and other platforms, translating player feedback into actionable insights for the development team.

Key responsibilities

• Manage and expand the OneState JP Discord community, ensuring growth, engagement, and moderation quality.
• Lead the StateAssist admin team, coaching and recruiting volunteers to maintain high‑quality support.
• Moderate in‑game and external platforms (Discord, Instagram, Facebook) and handle community events aligned with Japanese holidays.
• Act as the liaison between Japanese players and internal teams, translating sentiment into developer input.
• Collect, organize, and present player feedback and insights for product improvements.
• Create clear gameplay guides, tutorials, and localized content for the JP audience.
• Oversee the JP Content Creator Program, building relationships with influencers and creators.

Required profile

• 4‑6+ years of community management experience, with at least 3 years in gaming (mobile gaming a strong plus).
• Native or fully fluent Japanese speaker.
• Fluent English (C1‑C2) for internal communication.
• Proven experience managing Discord servers and volunteer admin teams.
• Data‑driven approach to community operations.
• Availability to work GMT+9 hours for community‑facing tasks.
• Strong communication and conflict‑resolution skills.
• Track record of scaling existing communities.

Required skills

• Discord