Client Service Representative

About the role

As a Client Service Representative you will manage and nurture client relationships, ensuring high levels of satisfaction and service delivery. The role requires strong analytical skills and bilingual communication in Russian and English.

Key responsibilities

• Serve as the primary point of contact for clients, handling inquiries and requests.
• Analyze client data to identify trends and improvement opportunities.
• Collaborate with internal teams to meet client needs efficiently.
• Develop and maintain strong relationships to foster trust and loyalty.
• Prepare and deliver presentations, trainings and reports showcasing service value.

Required profile

• Bachelor's degree in a relevant field.
• 3-7 years of experience in client services or related roles.
• Proficiency in Russian and English; Kazakh is a plus.
• Strong analytical, problem‑solving and communication skills.
• Ability to work independently and as part of a team.

Required skills

• Experience with data platforms and business intelligence tools.
• Familiarity with issue‑tracking systems.
• Knowledge of Power Query and DAX.
• Python programming skills.

What we offer

• Be part of a publicly traded global leader in healthcare.
• Opportunity to fast‑track career growth with strong client exposure.
• Collaborative, supportive and dynamic team environment.