Case Manager – Operations (Remote)

About the role

We are seeking a proactive Case Manager to join our fast‑moving Operations team. In this remote position you will help improve on‑time delivery, quality and customer satisfaction by managing the lifecycle of customized part orders.

Key responsibilities

• Track and monitor progress of multiple customer orders and partner jobs.
• Provide timely updates and build strong relationships with customers, suppliers and internal teams.
• Apply technical knowledge or coordinate with experts to ensure timely job delivery.
• Oversee supplier performance, including assessments, schedule creation, quality reviews and corrective actions.
• Resolve part rejections, manage complaints and coordinate product replacements.
• Document all case activity in the central database and comply with quality management systems.
• Report status, risks and recovery actions for troubled orders.
• Collaborate with Engineering, Customer Care, Quality, Sales and Shipping to meet expectations.

Required profile

• Minimum 3 years of experience in project management, supply chain or customer service, preferably in manufacturing or operations.
• Ability to perform root‑cause analysis and devise solutions to complex problems.
• Bachelor’s degree in Supply Chain, Engineering or a related technical field preferred.
• Self‑starter with strong organizational skills and the ability to work independently.
• Excellent written and verbal communication skills in English (C1 level).

Required skills

• Knowledge of manufacturing processes
• Experience reading and interpreting engineering drawings
• Familiarity with mechanical/electrical inspection methods

What we offer

• Remote full‑time work
• Fixed rate compensation based on career level