Technical Expert – Field Service Technical Support

About the role

As a Technical Expert – Field Service Technical Support you are the primary technical focal point for assigned customers and field service activities within the Distributed Products portfolio, providing first‑level support, outage preparation and execution, and driving reliability improvements.

Key responsibilities

• Lead technical issue resolution by owning complex problems, coordinating with product competence centers and specialist engineering teams, and supporting troubleshooting during planned and unplanned maintenance events.
• Plan and support outages by developing tailored strategies based on customer history, equipment condition, fleet experience and outage objectives, while guiding field engineers through inspections, commissioning and execution.
• Drive reliability and fleet performance by monitoring availability indicators, reviewing oil analysis and RDS reports, identifying emerging issues and supporting mitigation plans.
• Ensure technical governance and continuous improvement by tracking technical bulletins, reviewing field service reports for quality, and capturing lessons learned.
• Support projects and overhauls by providing technical input for planning, defining scope, assessing risks, recommending repairs and coordinating engineering activities during major campaigns.
• Provide technical sales support by contributing expertise during customer discussions, identifying service, upgrade and modernization opportunities and supporting their technical qualification.

Required profile

• Bachelor's degree in Mechanical, Electrical, Power Engineering or a related technical discipline.
• Experience in field service, technical support, service engineering, maintenance engineering or a similar industrial environment.
• Strong knowledge of rotating equipment, especially gas turbines and their auxiliary systems.
• Ability to interpret technical documentation, maintenance findings, operational data and diagnostic reports.
• Strong troubleshooting, analytical and problem‑solving skills.
• Excellent communication and stakeholder‑management capabilities with a customer‑focused mindset.
• Fluent English, both written and spoken.
• Willingness to travel occasionally to customer sites.

Required skills

• Gas turbine and rotating equipment expertise
• Technical documentation interpretation
• Outage planning and execution
• Reliability analysis (oil analysis, RDS reports)
• Field service coordination

What we offer

• Opportunities to work with a global team
• Opportunities to lead innovative projects
• Medical benefits
• Continual learning through the Learn@Siemens‑Energy platform
• Access to a variety of employee resource groups