Senior Technical Support Specialist – FinTech & Open Banking

About the role

We are looking for a Senior Technical Support Specialist to join Noda, our fast‑growing open‑banking payment platform operating across Europe. The role involves solving complex technical issues, supporting merchants during integration, and collaborating closely with internal engineering teams to ensure stable payment operations.

Key responsibilities

• Support merchants during integration with Noda’s payment solutions.
• Investigate complex technical and payment‑related issues using logs, monitoring tools, and internal systems.
• Diagnose incidents, identify root causes, and coordinate resolutions with internal teams.
• Ensure smooth and stable operation of payment flows and integrations.
• Collaborate with Payments, Automation, SRE, Account Management, and Product teams.
• Improve and maintain technical documentation, integration guides, and internal knowledge base.
• Participate in integration testing and quality‑control processes.
• Mentor junior team members and help raise support standards.

Required profile

• 4+ years of experience in Technical Support, Integration Support, or Payment Support.
• Background in FinTech, payment systems, PSPs, or open‑banking products.
• Strong analytical and troubleshooting abilities.
• Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders.
• Fluent in Russian and English (B2 or higher).

Required skills

• Understanding of HTTP and RESTful APIs.
• Knowledge of client‑server architecture and payment flows.
• Experience with log analysis and monitoring tools such as Kibana.
• Familiarity with incident‑management processes, SLA/SLO principles.
• Hands‑on experience with SQL and NoSQL databases.

What we offer

• Remote full‑time work opportunity.
• 28 vacation days per year plus 7 wellness days.
• Bonuses up to $5,000 for successful referrals.
• 50% reimbursement for professional training, conferences, and meetings.
• Corporate discounts for English lessons and health‑benefit compensation up to $1,000 per year.
• Equipment allowance for home or co‑working spaces (up to $1,000 every 3 years).
• Internal gamified gratitude system with bonuses for merchandise, team‑building activities, and wellness services.