Customer Support Specialist – Level 1

About the role

Syrve is a fast‑growing provider of restaurant management software used by over 10,000 customers worldwide. The company is looking for a Level 1 Customer Support Specialist to be the first point of contact for users of its platform.

Key responsibilities

• Register all client requests in the task‑management system and ask targeted questions to identify the root cause.
• Provide prompt, accurate feedback and, when necessary, escalate unresolved issues to the appropriate internal teams.
• Offer advice on software usage, create knowledge‑base articles, and maintain a friendly relationship with clients.
• Handle email requests, support external delivery integrations, and manage multiple open issues simultaneously.

Required profile

• Fluent written and verbal communication in English and Russian.
• Basic computer and printer skills, familiarity with local and global computer networks.
• Hands‑on experience with Windows and Mac OS environments.
• Ability to diagnose and troubleshoot basic technical issues.

Required skills

• Windows OS
• Mac OS
• Computer networking fundamentals
• CRM systems
• Experience with Iiko or Syrve platform (mandatory)

What we offer

• Work at a truly international company with a global footprint.
• Fully remote – work from anywhere.
• Comprehensive health insurance.
• 2‑2 work schedule (2 days on, 2 days off).