Corporate Travel Operations Specialist

About the role

Roundtrip is seeking a detail‑oriented Corporate Travel Operations Specialist to manage end‑to‑end travel arrangements for premium corporate accounts and VIP travelers worldwide. You will act as the primary liaison for B2B partners, ensuring every travel request is handled with precision and exceptional service.

Key responsibilities

• Serve as the main point of contact for corporate accounts and VIP travelers, handling complex requests via email, phone, chat, or CRM.
• Provide expert travel consulting, offering tailored solutions for flights, hotels, transfers, and premium services.
• Book travel services using Roundtrip’s online platform and coordinate offline arrangements with a global supplier network, including hotels, DMCs, rail, ferries, cruises, and airlines.
• Negotiate rates and terms directly with hotels, service partners, and travel providers to secure optimal agreements.
• Manage the full booking lifecycle—confirmations, virtual‑card payments, vouchers, changes, cancellations, and refunds.
• Collaborate with Online Support, Finance, Product, Sales, and Account Management to maintain operational excellence.
• Monitor performance against SLAs, resolve operational issues, and proactively escalate incidents.

Required profile

• Proven experience in business travel management, premium customer service, TMC or DMC environments.
• In‑depth knowledge of hotel and airline operations and global destination management.
• Upper‑intermediate (B2+) proficiency in English and Italian.
• Strong interpersonal and written communication skills, capable of handling demanding corporate clients and supplier negotiations.
• Exceptional organizational abilities with a track record of handling multiple complex requests accurately.

Required skills

• CRM systems
• Virtual card processing