IT Operations & Support Training Program

About the role

This two‑month training program introduces beginners to IT operations and user support. Participants will learn fundamental concepts of IT service management, best‑practice guidelines, and how to use knowledge‑management tools to deliver effective support.

Key responsibilities

• Study self‑paced learning materials covering IT operations fundamentals.
• Complete theoretical quizzes to assess understanding.
• Participate in weekly Q&A sessions with EPAM experts.
• Practice troubleshooting and user‑support scenarios.
• Develop soft skills such as communication, problem‑solving, and stress management.

Required profile

• Upper‑intermediate English proficiency (B2 or higher).
• Basic computer literacy.
• Strong communication and active‑listening abilities.
• Attention to detail.

Required skills

• Basic computer literacy.

What we offer

• Industry‑aligned curriculum designed by EPAM specialists.
• Hands‑on, practice‑oriented learning approach.
• Support from training coordinators and regular Q&A sessions.
• Potential pathway to entry‑level positions at EPAM after successful graduation.