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Skills
Experience
Customer Support & Collection Agent
Flashpesa Agency
2024-11 - 2025-09
Contacted clients regarding overdue loan repayments via calls, messages and follow‑ups. Negotiated repayment plans and encouraged timely settlement, consistently meeting collection targets. Maintained accurate records of interactions and payment commitments. Demonstrated strong communication, negotiation and problem‑solving skills while working under high pressure.
Customer Support & Data Agent
CeresTech Agency
2025-10 - 2026-02
Facilitated collection of loan payments and monitored repayment accounts. Advised customers on suitable repayment plans to improve credit scores. Performed client support and data verification tasks, updating digital records accurately. Ensured smooth workflow and high client satisfaction using Microsoft Excel, Office Suite and Google Workspace.
Graphic Designer (Freelance)
Freelancing (Remote/Onsite)
2019-10 -
Designed logos, posters, banners, flyers, brochures and other marketing materials for diverse clients. Developed branding and visual identity solutions that enhanced brand recognition. Prepared print‑ready and digital designs with high attention to detail and professionalism. Collaborated closely with clients to understand requirements and deliver creative solutions on time.
AI Data Annotator / Remote Freelancer
Self‑employed
2021-02 -
Performed AI training, data labeling, transcription and data collection tasks for remote projects. Ensured high quality and accuracy while adhering to project guidelines. Managed large datasets and maintained confidentiality. Delivered results that supported machine‑learning model development.
Languages
English
fluent
Swahili
intermediate
French
intermediate
Last updated: 2 ай бұрын