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Skills
Experience
Cargo Handler
Transguard company
2025-01 - 2026-12
Managed the loading and unloading of cargo, ensuring timely and accurate handling to meet tight shipping schedules. Conducted thorough inspections for damage and compliance with safety regulations, reducing loss and liability. Collaborated with logistics teams to optimise cargo placement and maximise storage space utilisation. Maintained detailed shipment records, including weight, volume and destination, supporting inventory tracking and reporting. Coordinated with transportation providers to ensure seamless transfer of goods and minimise delays in the supply chain.
Customer Service Representative
Airtel Uganda
2024-01 - 2024-12
Delivered exceptional customer service by promptly resolving inquiries and complaints, enhancing overall client satisfaction. Managed high‑volume inbound and outbound calls while maintaining a positive and professional demeanor. Implemented effective problem‑solving techniques to address customer issues and improve service delivery. Trained and mentored new customer service representatives to uphold company standards and best practices. Consistently achieved performance targets and contributed to increased customer retention rates.
Sales Associate
Kampala Phone Accessories
2023-01 - 2024-12
Consistently exceeded monthly sales targets by leveraging strong product knowledge and customer relationship skills. Demonstrated expertise in upselling and cross‑selling techniques to maximise revenue and enhance customer satisfaction. Maintained comprehensive understanding of inventory management and merchandising to optimise store presentation. Managed stock levels and performed regular inventory audits to ensure product availability. Provided personalised recommendations, fostering customer loyalty and repeat business.
Education
Cisco Certificate
Languages
English
intermediate
Last updated: 2 ай бұрын